Shipping Information

At GetKnivesDeals.com, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping: Delivered via DHL or FedEx. Estimated delivery time is 10-15 business days after dispatch. Shipping fee: £12.95.
  • Free Shipping: Available for orders over £50, delivered via EMS. Estimated delivery time is 15-25 business days after dispatch.

Delivery Areas

We ship globally, excluding certain remote areas and parts of Asia. Please contact us if you are unsure about delivery availability in your region.

Returns & Exchanges

Your satisfaction is our priority. If you are not entirely happy with your purchase, we offer a straightforward returns and exchanges process. Please review the following information carefully.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unused and in its original condition.
  • In the original packaging, including all accessories and documentation.
  • Accompanied by the original receipt or proof of purchase.

Note: Due to the nature of our products, the following items cannot be returned or exchanged:

  • Hunting knives
  • Survival knives
  • Swiss army knives

These items are considered personal use products and are exempt from our standard return policy.

Returns & Exchanges Process

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item(s), including the return address and any necessary forms.
  3. Package the Item: Securely package the item(s) in their original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item has been received and inspected. Please allow additional time for the exchange process, especially if the replacement item is out of stock or needs to be ordered.

Contact Us

If you have any questions or need further assistance regarding shipping, returns, or exchanges, please do not hesitate to contact us: