Introduction

At GetKnivesDeals.com, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.

Please Note: Due to the nature of our products, certain items cannot be returned or exchanged. These include:

  • Hunting knives
  • Survival knives
  • Swiss army knives

These items are considered personal use products and are exempt from our standard return policy.

Returns & Exchanges Process

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item(s), including the return address and any necessary forms.
  3. Package the Item: Securely package the item(s) in their original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item has been received and inspected. Please allow additional time for the exchange process, especially if the replacement item is out of stock or needs to be ordered.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GetKnivesDeals.com Team,

I would like to request a return/exchange for the following item(s) from my recent order:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Email Address]

Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at:

Email: [email protected]

Address: 35 Slyne Rd, Lancaster, GB LA2E 5PP