Welcome to GetKnivesDeals.com! Below, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
What types of knives do you sell?
We offer a wide range of knives, including hunting knives, survival knives, Swiss army knives, and more. Our selection also includes axes and sharpening systems to meet all your cutting and outdoor needs.
Are your knives high-quality?
Absolutely! We pride ourselves on offering premium knives from trusted brands like Victorinox, Böker, and DMT. Each product is selected for its durability, performance, and craftsmanship.
Do you sell sharpening tools?
Yes, we offer sharpening steels and sharpening systems to help you maintain the edge on your knives. Proper maintenance ensures your knives stay sharp and ready for any task.
Shipping & Delivery
What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs £12.95, and Free Shipping via EMS for orders over £50, which takes 15-25 days after dispatch.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once dispatched, you’ll receive a confirmation email with tracking information.
Do you ship worldwide?
Yes, we ship globally, excluding Asia and certain remote areas. Our shipping network ensures you can enjoy our products no matter where you are.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. The product must be in its original condition and packaging. For more details, visit our Returns Policy page.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We’ll guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected. Your privacy and security are our top priorities.
Can I create an account?
Currently, we do not offer account creation. However, you can place orders as a guest and still enjoy all the benefits of our services.
Customer Support
How can I contact customer support?
You can reach our dedicated customer support team at [email protected]. We’re here to assist you with any questions or concerns.
What are your business hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM GMT. We aim to respond to all inquiries within 24 hours.
Thank you for choosing GetKnivesDeals.com. We’re committed to providing you with the best knives, tools, and shopping experience. Happy shopping!